Refund policy
## Refund Policy
**All sales are final.**
We are a small business selling low-cost handmade gifts, so we are not able to
offer general returns or refunds. Please choose carefully before ordering, and
if you are unsure about anything, email us at support@sendthelittlethings.com
before you buy — we would much rather help you pick the right thing.
### What this means
- **All sales are final.**
- We do not accept **returns for change of mind**.
- We do not offer **exchanges** for preference or change of mind.
- We do not offer **refunds for buyer's remorse**.
- We are not able to take back an **unwanted gift**.
- Orders **cannot be cancelled once fulfilment has begun.**
If you need to correct a mistake on an order, email
support@sendthelittlethings.com **immediately**. If fulfilment has not yet
started we will usually be able to help. Once it has, we cannot stop it.
### If something goes wrong, we will still make it right
All sales being final does not mean you are left with a problem that is our
fault. Contact **support@sendthelittlethings.com** in any of the situations
below and we will look into it.
#### 1. Damaged, wrong, or materially defective item
**Contact us within 7 days of that item being delivered** if it arrives
materially damaged, is not the item you ordered, or has a material fault.
Because these are handmade, small differences in colour, size and stitching
between one item and the next are normal and are part of their character. A
material fault is something that stops the item being what you bought.
#### 2. Something missing from an order that arrives in several parcels
Orders with several items — including bundles — often arrive in more than one
parcel, on different days. **You will never be penalised for waiting to see
whether the rest turns up.**
**Contact us within 7 days after the final parcel for your order is
delivered** if something is still missing.
If you are not sure whether an item is missing or simply still on its way, email
us and we will check for you.
#### 3. An order that never arrives
This one cannot run from a delivery date, because there is no delivery.
**If your order has not arrived within 30 days of the date you ordered**,
contact us. Please allow the full 1–2 week estimate first.
We will investigate with the carrier and our fulfilment partner before deciding
what to do — this usually takes a few days, and we will keep you updated.
### What to include
- your **order number**,
- a short description of the problem, and
- **a photo**, where an item arrived damaged, incorrect or defective.
We may ask for an additional photo or detail where it helps us understand what
happened. We only ask for evidence where it is reasonable to.
### How we resolve it
**We review every report individually — a refund or replacement is not
automatic.** We aim to respond within **2 business days**, and we may need to
investigate further before deciding, particularly where a parcel appears lost.
After review, and where the report qualifies under one of the three situations
above, we may offer a **replacement or a refund** depending on the issue and
what is available. We will tell you which and when to expect it.
**You will not usually need to send anything back.** On a low-value damaged or
incorrect item, return postage often costs more than the item itself. If we do
need something returned in a particular case, we will tell you and we will cover
it.
### Refunds
Where a refund is approved it is issued to your **original payment method**.
Your bank or card issuer usually takes a further **5–10 business days** to post
it, which is outside our control.
### Things we cannot help with
- Reports made outside the windows above.
- Change of mind, buyer's remorse, or a gift not being to someone's taste.
- Unwanted gifts, and exchanges for preference.
- Normal variation between handmade items — small differences in colour, size
and stitching are part of their character, not a defect.
- Damage caused after delivery, or through normal wear and use.
- Orders delivered as addressed where the shipping address given was incorrect.
### Your legal rights
**Nothing in this policy limits or excludes any rights you have that cannot
legally be waived under applicable law.** Where such rights apply, they stand
regardless of anything stated above.
### Questions
Email **support@sendthelittlethings.com**. We are a small business and a real
person reads every message — if something has gone wrong, tell us and we will do
what we reasonably can.
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**The Little Things** is operated by Cave Creek Web Studio LLC.
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## Notes — do not paste this section
**The three windows, as approved 2026-08-23:**
| Situation | Window | Runs from |
|---|---|---|
| Damaged / wrong / materially defective | 7 days | delivery of **that item** |
| Missing item, multi-parcel order | 7 days | delivery of the **final parcel** |
| Order never arrives | 30 days | the **order date** |
The third could not share a delivery trigger — a lost shipment is never
delivered, so there would be no date to count from and the exception could never
be claimed. The second exists so the policy does not punish customers for
following the Shipping Policy's own advice to allow time for separate parcels.
**No automatic refunds.** Every report is reviewed, and lost-shipment claims are
investigated with the carrier and fulfilment partner before anything is issued.
The copy says so in two places.
**No public mailing address.** Deliberate — see `README.md`. Business
identification is by entity name plus the support address.